Honest Crab ("we," "us," or "our") is committed to protecting and maintaining the confidentiality of your personal data. This Privacy Policy is prepared in accordance with applicable laws and regulations in Indonesia, including but not limited to the Personal Data Protection Law.
By accessing our website or engaging in transactions with Honest Crab, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Consent
By using Honest Crab's services, you give your consent for us to collect, store, process, and use your personal data in accordance with this Privacy Policy.
2. Collection of Information
We may collect personal information through:
- Information you provide directly: such as your name, email address, phone number, shipping address, billing details, and other information necessary for processing orders or partnership requests.
- Information collected automatically: including your IP address, device type, browser information, and activities on our website (e.g., pages visited).
- Information from third parties: when you have granted permission to share data through our distribution partners or third-party platforms.
3. Use of Information
The personal information we collect is used to:
- Process and deliver your orders.
- Manage business relationships.
- Provide customer service and respond to your inquiries.
- Send product updates, promotions, or service announcements (if you have consented to receive them).
- Improve our service quality and overall user experience on the website.
We retain your personal data for as long as necessary to fulfill the purposes stated above or as required by applicable law.
4. Access and Disclosure of Information
Your personal data is only accessible to relevant internal parties within Honest Crab (such as our sales and customer service teams) and to third parties who collaborate with us for purposes such as product delivery, payment processing, or data analysis. We do not sell, rent, or trade your personal information to any third party.
5. Data Security
We implement reasonable technical and administrative safeguards to protect your personal data against unauthorized access, use, or disclosure. However, please note that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute protection.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, analyze site performance, and provide relevant recommendations. You can choose to disable cookies through your browser settings; however, doing so may affect certain functionalities of the website.
7. Policy Updates
Honest Crab may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The latest revision date will always be indicated at the top of this page.
8. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us through email: cs@crabcraze.id